Nandakumar

16 May 2012

Social CRM is the evolution of traditional CRM. The key difference is that social CRM is based on the customer engagement where as traditional CRM is on managing customer data. The challenges for organization is now adapting and evolving to meet the needs and demand of new customer.

Nandakumar

30 Apr 2012

Best Communication Platform for Businesses Growth
The communication is the basis for all the organization to run successfully. The effective service provided to the customers with proper communication can build a long lasting customer relationship ensuring business growth. Based on these concepts, the industry has witnessed the arousal of many customer relationship management (CRM) software.