Nandakumar

05 Dec 2012

These days, one of the hottest software in the market has to be the CRM. As per various analyst firms, the total spending in CRM application software is going to be increasing every year. Firms who purchase the CRM application software are always on the look out of better CRM applications that could cater to their needs.

Nandakumar

16 May 2012

Social CRM is the evolution of traditional CRM. The key difference is that social CRM is based on the customer engagement where as traditional CRM is on managing customer data. The challenges for organization is now adapting and evolving to meet the needs and demand of new customer.