As patient base increases in the clinic, it becomes hectic to manage the appointment scheduling. The productive hours of the staff is utilized for patient appointment booking which slows down the activities at the clinic. There are also issues related to no-shows where the patient fails to visit the clinic for the scheduled appointment. There is about 3% to 80% of no-show rates varying. Re-scheduling of the appointment is also very much difficult in manual method of appointment booking.
12 Dec 2014